We are seeking a friendly and dependable Customer Service Representative to handle day-to-day customer interactions and administrative support. This role is focused on communication, organization, and customer care.
You will be the first point of contact for many of our customers and play an important role in keeping the shop running efficiently.
Key Responsibilities:
- Greet customers in a friendly and professional manner.
- Answer incoming phone calls and assist with general inquiries.
- Schedule and confirm appointments.
- Check customers in and out of the shop.
- Provide status updates on vehicles (as directed by service advisor/technicians).
- Communicate clearly and professionally with customers throughout their visit.
- Maintain accurate customer and vehicle records.
- Assist with invoicing and basic administrative tasks.
- Follow up with customers for appointment reminders and general check-ins.
- Keep the front office clean, organized, and presentable.
What We’re Looking For:
- Strong communication and interpersonal skills.
- Organized and detail-oriented.
- Ability to multitask in a fast-paced environment.
- Positive attitude and team-oriented mindset.
- Comfortable using computers and basic office software.
- Previous customer service experience preferred.
- Automotive knowledge is helpful, but not required.
Compensation & Benefits:
- Competitive hourly pay.
- Stable, full-time position.
- Supportive and team-focused work environment.
- Opportunity to grow within the company.
- Employee discounts on services.
Why This Role Matters:
This position helps create a smooth and professional experience for every customer while supporting the rest of the team. The right person will help improve organization, communication, and overall efficiency in the shop.